Return & Replacement

Return & replacement

Each consigned piece at Porcelain & More goes through a strenuous quality check before it is shipped. We recommend that you look at the product description attached to your product before making any purchases. If you are unsure please do contact us and we will provide you with all additional details you require.

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or damage.
  • A slight variation in colour tone, shape or size may occur between the image and physical products which is not regarded as a defect and will not be eligible for return or replacement.

Given the nature of our products and in-house delivery, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our staff or the recipient refuses the package. Please check the package before accepting it.

If your purchase meets our return criteria as stated above, please email us at support@porcelainandmore.in at the time of delivery with the following information:

  • Order number
  • Delivery address
  • Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at support@porcelainandmore.in

Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery)